Removing customer complexity from
From customer on-boarding to project delivery and payment collection, managing the different aspects of our commercial relationship with customers is complex, and it initially was full of manual and time-consuming tasks. Not only internally, but also for a lot of our customers’ because they either have different ways of working or deal with a large organisation and complicated internal processes.
Our obsession with delivering a fast and smooth experience to our clients took us to change our on-boarding process drastically. Now, getting all the information we need into our different systems, like the signing of NDAs, contracts and quotes, is automated and guided from start to finish. This automated process creates a pleasant and seamless experience for our clients and drastically decreasing the time it takes from the first quote to the beginning of a project.